Privacy Policy

Last Updated: October 13, 2026

Our Approach to Your Privacy

Welcome to zuvqio. We recognize that personal information deserves careful handling and clear communication about how it is used.

This Privacy Policy describes the information that may be collected when you visit our online store, communicate with our team, or purchase products through our website. It also explains the business purposes behind information processing, the circumstances in which information may be disclosed, and the choices available to you.

zuvqio is operated by Guangzhou Ruanmu Technology Co., Ltd. References to "we," "our," and "us" in this policy refer to the store and its operating entity.

By interacting with our website, you may provide information or generate technical data as described below. Where consent is required by applicable law, we will seek it before carrying out the relevant processing.

1. Information Associated With Your Shopping Experience

The information involved in operating our online store depends on how you interact with us.

Purchase and Contact Details

When you submit an order or request assistance, information may include:

• Your full name

• Email address and contact telephone number

• Billing and shipping addresses

• Products selected and quantities purchased

• Order references and transaction records

• Selected shipping arrangements

• Payment status and transaction confirmations

• Messages and documents submitted to customer support

We use this information to administer purchases, arrange deliveries, address order-related concerns, and communicate with customers.

Payment-Related Information

Payments are processed using the payment services available through our checkout.

Relevant payment providers may collect billing information, payment credentials, transaction identifiers, and verification details as required to process payments.

We may receive transaction status, payment references, and limited payment-related information needed to manage orders, refunds, or payment disputes.

Full payment credentials are not required when contacting our customer service team.

Website Interaction Information

When you browse our website, certain technical information may be generated or collected automatically, including:

• Internet Protocol (IP) address

• Browser and device characteristics

• Operating system information

• Pages visited and navigation activity

• Referral sources

• General geographic information derived from technical data

• Website performance and diagnostic information

• Cookie identifiers and similar online identifiers

This information may be used to operate the website, troubleshoot technical issues, evaluate performance, and understand how visitors use the store.

2. How Information Supports Our Services

Personal information may be processed for legitimate business activities associated with operating an online store.

These activities include:

Order Administration

We use relevant customer and purchase information to review orders, confirm transactions, coordinate fulfillment, and maintain purchasing records.

Delivery Coordination

Shipping details may be provided to logistics partners so that purchased products can be transported, delivered, and tracked.

Customer Communications

Contact information helps us respond to questions, provide order updates, investigate reported problems, and communicate about service requests.

Financial Administration

Transaction records may be used to reconcile payments, process eligible refunds, handle disputes, and meet accounting obligations.

Website Operations

Technical information may be used to maintain website functionality, identify operational issues, support security measures, and evaluate how the shopping experience can be improved.

Risk Management

We may process relevant information to investigate suspicious transactions, detect misuse of our services, and protect customers and business operations.

Legal Compliance

Certain records may be processed or disclosed when reasonably necessary to comply with applicable legal requirements or respond to lawful requests.

3. Legal Grounds for Processing Information

Where applicable privacy laws require a lawful basis for processing personal information, we rely on the basis appropriate to the particular activity.

Depending on the circumstances, this may include:

• Performing a contract or taking steps requested before a purchase

• Meeting applicable legal or regulatory obligations

• Pursuing legitimate business interests that are not overridden by individual rights

• Obtaining consent for activities where consent is legally required

• Establishing, exercising, or defending legal claims

For example, delivery information is necessary to fulfill a purchase, while certain optional marketing or tracking activities may require consent.

Where consent is the applicable basis, you may withdraw it using available preference controls or by contacting us, subject to applicable law.

4. Companies and Services Involved in Store Operations

Operating an ecommerce business involves working with service providers that perform specific functions.

We may disclose relevant information to providers in the following categories when their services are used:

Ecommerce Infrastructure

Our online store operates using Shopify technology, which supports functions such as storefront operations, checkout, order management, and related ecommerce services.

Payment Processing

Authorized payment services process transactions, conduct payment verification, and assist with payment-related matters.

Order Fulfillment and Delivery

Logistics and fulfillment partners may receive the information necessary to prepare, ship, track, or deliver merchandise.

Technical and Business Support

Technology providers may assist with website maintenance, communication services, data storage, analytics, and operational security.

Professional and Regulatory Recipients

Information may be disclosed to professional advisers, regulatory bodies, or other authorized recipients when reasonably necessary and legally permitted or required.

Service providers may process information under their own applicable terms and privacy arrangements.

We seek to limit disclosures to information relevant to the services being provided.

5. Cookies, Preferences, and Online Technologies

Our website may use cookies and related technologies to support its operation and improve the browsing experience.

Depending on the services enabled, these technologies may be used for:

• Maintaining cart and checkout functionality

• Remembering website preferences

• Supporting account sessions

• Identifying technical problems

• Evaluating website traffic and performance

• Understanding interactions with store content

• Supporting advertising or marketing activities, where applicable

Some technologies are necessary for essential website operations, while others may be optional or subject to visitor preferences.

Where required, we provide choices regarding nonessential technologies through available consent or privacy controls.

You may also manage certain cookie settings through your browser. Disabling some technologies can affect how portions of the website function.

6. Promotional Messages and Communication Choices

If you choose to receive marketing communications, we may use the contact information you provide to share relevant store updates, product announcements, and promotional offers.

Marketing communications may depend on your subscription preferences, applicable consent requirements, and the communication services used by our store.

You can unsubscribe from marketing emails through the unsubscribe option included in an applicable message.

You may also contact service@zuvqio.com to request changes to your marketing communication preferences.

Messages necessary to administer purchases, address support requests, or provide important service information may still be sent when appropriate.

7. Protecting Personal Information

We recognize the importance of safeguarding customer information against unauthorized access, misuse, alteration, or disclosure.

Administrative, organizational, and technical safeguards may be used by us and our service providers to help manage information security risks.

Security measures may include access restrictions, transaction verification processes, secure service configurations, and operational monitoring, as appropriate.

However, no internet transmission, digital storage environment, or security system can be guaranteed to eliminate every possible risk.

Customers should use caution when sharing personal information and avoid sending sensitive payment credentials through ordinary email communications.

8. How Long Information May Be Kept

Personal information is retained according to the purpose for which it was collected, applicable operational needs, and relevant legal requirements.

Factors affecting retention may include:

• Completion of purchases and deliveries

• Handling of customer inquiries and disputes

• Financial accounting and recordkeeping requirements

• Fraud prevention and security needs

• Tax and regulatory obligations

• Applicable legal claims

• Consent and marketing preferences

Retention periods may differ among categories of information and the systems used to process them.

When personal information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled in accordance with applicable retention requirements.

9. Your Privacy Rights and Available Requests

Depending on your residence and the privacy laws that apply, you may have rights concerning your personal information.

These rights may include:

Access

You may be entitled to request details about the personal information maintained about you and receive a copy of certain information.

Correction

You may request that inaccurate personal details be reviewed and corrected where appropriate.

Deletion

You may be entitled to ask for the deletion of certain personal information, subject to legal and operational exceptions.

Restriction or Objection

In some circumstances, you may request limits on specific processing activities or object to processing carried out on particular legal grounds.

Data Portability

Applicable laws may give you the right to receive certain personal information in a portable format.

Marketing Preferences

You may opt out of eligible marketing communications using the available unsubscribe or contact methods.

Consent Withdrawal

Where information processing is based on consent, you may withdraw that consent, without affecting processing lawfully completed beforehand.

Appeals and Regulatory Complaints

Depending on your jurisdiction, you may have the right to appeal certain privacy request decisions or raise concerns with an appropriate data protection authority.

To make a privacy-related request, contact service@zuvqio.com.

We may request information reasonably necessary to verify your identity and protect personal information from unauthorized disclosure.

Requests will be assessed and addressed in accordance with applicable legal requirements.

10. Privacy Choices for United States Residents

Certain United States state privacy laws provide eligible residents with additional rights relating to personal information.

Depending on the law applicable to your information and our business activities, these may include rights to access, correct, delete, or obtain personal information, and to opt out of certain uses or disclosures.

Some state laws also address personal information used for targeted advertising, profiling, or activities legally classified as a sale or sharing of personal information.

Where such requirements apply, we will provide the relevant privacy choices and honor qualifying requests, including applicable recognized opt-out preference signals.

Certain information processing activities involving advertising or analytics may be classified differently under individual state laws.

You may contact our privacy support email for information about rights applicable to your circumstances.

We will not unlawfully discriminate against consumers for exercising applicable privacy rights.

11. International Handling of Information

As an online business operated by a company registered in China and using ecommerce service providers, information associated with customers in different countries may be processed across national borders.

Depending on the systems and providers involved, personal information may be accessible to or processed by authorized parties operating in other jurisdictions.

Privacy laws and data protection practices may differ between countries.

Where applicable law requires safeguards for international data transfers, appropriate legal and contractual measures must be used.

For questions about the international handling of your information, you may contact our customer service team.

12. Information Relating to Minors

zuvqio provides a general online shopping service and does not intentionally design its purchasing experience to collect personal information directly from children below the age at which parental consent is required under applicable law.

If we become aware that personal information has been collected from a child in circumstances requiring parental authorization that was not obtained, we will take appropriate steps consistent with legal requirements.

Parents or legal guardians with concerns about a minor's personal information may contact us at service@zuvqio.com.

13. External Websites and Third-Party Features

Our store may contain links to websites, services, or payment interfaces operated by independent organizations.

These external services may maintain their own privacy notices and information-handling practices.

When you leave our website or interact with an external service, we encourage you to review the relevant provider's privacy information.

This Privacy Policy does not automatically govern the independent activities of third-party websites or services.

14. Requests From Authorities and Legal Proceedings

We may preserve, review, or disclose personal information when reasonably necessary to comply with legally valid obligations or requests.

Such circumstances may include responding to lawful regulatory inquiries, fulfilling recordkeeping requirements, resolving disputes, or protecting legal rights.

Any disclosure will be evaluated according to the circumstances and the requirements of applicable law.

15. Updates to This Privacy Policy

Our information practices, website functionality, and legal responsibilities may evolve over time.

We may revise this Privacy Policy to reflect material operational changes, new services, changes involving information processing, or updated legal requirements.

The date shown at the beginning of this document identifies its latest revision.

When required by applicable law, we will provide additional notice or obtain appropriate consent before implementing relevant changes.

We encourage visitors to review this page periodically for current information about our privacy practices.

16. Privacy Inquiries and Business Information

If you have questions about this Privacy Policy or would like to submit a request concerning your personal information, please contact us using the information below.

Store Brand: zuvqio

Operating Entity: Guangzhou Ruanmu Technology Co., Ltd.

Registered Address: Room N1612, Floors 1, 3, 4, 7 and 8, Building B, No. 1 Wushan Road, Tianhe District, Guangzhou, Guangdong, China

Customer Service Email: service@zuvqio.com

Customer Service Phone: 020-34233965

Phone Support Hours: 9:00 AM–6:00 PM PDT

Please include "Privacy Request" in the subject line of your email when contacting us about personal information.

We may request reasonable verification before responding to requests involving access to, correction of, or deletion of personal information.

Thank you for visiting zuvqio and taking the time to understand our approach to privacy.